I have just bought Acrobat XI Professonal. I have two scanners installed on this PC. Both work fine with their native software.
Every time I open Acrobat and choose 'Create' > 'PDF from scanner' I get a small window that simply says 'Adobe Acrobat has stopped working'. It also says Windows will try to find a solution but it doesn't find anything. There's no more info to be had and the application just crashes. I haven't got it to work once yet.
It happens whichever scanner I have attached, and also when there's no scanner attached. The two scanners are quite different makes (one is TWAIN, the other not) and both work without problems outside of Acrobat. I tried uninstalling one of them and reinstalling but it made no difference so I didn't try the other one.
I just bought this product to make and combine scans and it's maddening that I can't even get started. Can anyone suggest how I might resolve this?
I'm running W7 on a Sony VAIO TT. i'm happy to provide any other technical information but I don't really know what's relevant so feel free to tell me.
Many thanks
Mods: I'm not sure if this is an install or normal operation question. Feel free to move it as appropriate.