I have created a PDF portfolio using the “Grid” template in Adobe Acrobat XI Pro. The Portfolio contains three pdf files. I am getting the following problem when I open the pdf Portfolio in Adobe Reader X and XI and Adobe Acrobat Pro XI.
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- Open the PDF portfolio
- Click on pdf3
- Preview mode displays the correct document and pages.
- Close the preview of pdf3
- Click on pdf2
- Preview mode displays pages from pdf3,not pdf2 (see screenshot below).
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Some observations:
- If pdf1 has two pages, and pdf2 has ten pages, pdf2’s preview contains pdf 1 (pages 1-2) and then pdf2 (pages 3-10).
- If I continue to open pdfs the preview contains pages from all the pdfs I have opened in the portfolio (this depends on how many pages the document I am currently previewing has). It is not just caching the last pdf opened.
- Preview mode always displays the correct NUMBER of pages (i.e., if there are ten pages in a pdf, there will be ten pages in the preview. They will just be the wrong pages).
- Turning off local page cache (preferences > page display) does not fix the problem.
Adobe Reader is up-to-date and Flash is up-to-date. I have replicated the problem on different computers, and in Adobe Reader X and XI, and Pro XI. I have also created muliple pdf portfolios from scratch to confirm the pdf portfolio itself wasn't corrupt.
Does anyone have an idea what is happening? Users are getting very confused when their preview shows them a completely different document.
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