We are using Acrobat XI standard edition on a couple of identical Samsung PCs running Windows 8 (64-bit). On one of these PCs, we are unable to create PDFs from any Office documents. When using the "Combine" tool, we can drag&drop documents to the Create PDF window. The previews of the documents appear as expected, but this error shows up below:
Acrobat does not support the conversion of one or more of your files to PDF. Please remove these files from the list.
Office file formats are also not listed in the "Convert to PDF" section of Acrobat's Preferences window, but "Convert to PDF" is provided as an option when right-clicking on a .DOCX, .XLSX, etc. So far, we've tried running the repair from inside Acrobat, re-installing Acrobat, and of course updating to the latest version 11.0.4. What else can we do?
