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Digital signature from Topaz not appearing in PDF

Hi,

 

I've created some PDFs in Acrobat Pro XI but I'm having problems attaching a digital signature using a Topaz signature pad.

The user is using Acrobat X (not Reader).

They are able to draw the signature box on the PDF and they can create the signature using the Topaz signature pad but then the signature doesn't get applied to the PDF (it just leaves the signature box blank).

I've checked the security settings on the PDF and everything is set to Allowed including Signing.

 

I've also tried the forms in Acrobat Reader (after enabling the Extended Reader options) with the same results.

 

Not sure what the problem is.  The user can sign other PDFs (that I didn't create) using the Topaz signature pad.

 

Thanks for any help!


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