I have a user that is running Windows 7 32-bit and is working with Adobe Acrobat Standard 9.1.2.
About a week ago, all the PDFMaker functions were working correctly, now only 2 of them work.
Automatic updates are turned off as are Windows Updates.
The user is working with Office 2007 and I have tried saving the documents as .doc and .docx with the same result.
The two that still work are:
- Open Word Document, Click File, Print and Print to Adobe PDF
- Open Word Document, Click Acrobat, and click Create PDF
The two options that no longer work are:
- In windows explorer, right click the document and click Create Acrobat PDF.
- Open Adobe Acrobat, click Create PDF and Click from File.
Both of these options result in "An unexpected error occured. PDFMaker was unable to produce the Adobe PDF".
I have tried repair and reinstalled and tried another user account.
I have done all the suggestions on the following page and none of it is working.
http://helpx.adobe.com/acrobat/kb/unexpected-error-occurred-or-pdfmake r.html
Whilst the user is currently using the working options, they would much prefer to right click the document and click Create Acrobat PDF. Any suggestions?