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Hyperlinks not converting when creating a pdf from Word 2010 to Adobe Acrobat 11.0.6

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First off, let me say that these are not table of contents hyperlinks.  I have created a document in Word 2010 (not a MAC) with hyperlinks to files residing on our company's intranet.  In Word the hyperlinks work great but when I create the pdf, the links do not work.  I have converted using both PDFMaker from Word and Create a pdf from within Acrobat.  Yes, I have all the boxes checked regarding saving links.  The links appear to work partially.  Meaning that when I hover the cursor over the link, the pointy finger appears but when I click I get a pop-up message telling me the file could not be opened.  Also, when I hover over the hyperlink, the address appears.  So, I think it knows there's a link and it tries to open but can't.  When I create the file within Adobe the link works - once.  When I click on the link I get a pop-up window asking me if I want to save my file before closing.  After my response the file closes and the linked file opens.  However, when I go back into the file and try the hyperlink again, I get the pop-up telling me the file cannot be opened.  HELP!  I am at my wits end.  After spending hours yesterday trying to research (I think I read every thread related to hyperlinks but I am not using a Mac, table of contents or Adobe 7 around which it seems all the prior questions revolve) and futily creating and recreating the pdf (as if doing the same thing repeatedly would somehow magically work) I am about to give up.  This is a document that will be published to our intranet for use by employees which cross-references other documents to which they can refer for additional information.  I would prefer to publish a pdf and not a Word document.  Any suggestions would be appreciated.


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