We have a team of users at a site office that when they try to generate a PDF, a log file is created instead which opens and says:
The system cannot find the file specified.
X:\TestProject\TestFolder\TestFile.pdf
The PDF is never generated. In this example, the user is trying to generate a PDF called TestFile.pdf to the path specified in the log file, which is on a network drive connected to a share on a remote server. The users are using Acrobat XI Pro (11.0.6) on Windows 7 x64 machines. They are printing to the Adobe PDF printer from various applications (Excel, Word, Revit, AutoCAD). If they generate the PDF directly to their local drive first, they don’t get the error.
They don’t have any other explicit network issues. For instance, they are able to access the network drive they are trying to save the PDF to when this error occurs. They only recently started having this issue (one month ago). As far as I know, the only change in their environment is that their router was reconfigured to point to a different VPN Concentrator. Before the change, they haven’t had the issue and have been working at least two years in their environment without the issue.
I have tried doing a complete uninstall and reinstall of Acrobat as well as update them to the latest version (11.0.6).
I have tried to work with our network admins and they contend that it is a software issue, but I have my doubts. If anyone out there has any ideas as to what might going on, it would be much appreciated.