Hey everyone I have a pretty interesting issue that I have contacted Adobe and Apple about but to no avail...
ISSUE
- PDF's won't open when I send them via email (all email clients) on OS X Mavericks, but will open when I send them via PC (all email clients), flash drives or any other means.
- Note: Will open on every other platform; OX Mountain Lion, PC, and all email clients not using Mavericks. I have sent out these PDF's for months now (before upgrading to Mavericks) and never had this problem.
WHAT I'M SEEING
- The file is 155kb but when emailing from Mavericks it says 0 bytes.
- "Acrobat could not open "file name" because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
ENVIRONMENT
- Adobe Reader (Not sure what versions my colleagues have)
- Tested on Both Windows xp/vista/7/8 and OS X all versions
STEPS TAKEN THAT HAVEN'T WORKED
- Resaved the file.
- Stored it in a different location.
- Sent from different email clients on Mavericks
- Rebooted and tried again
- Updated everything
- Uninstall/reinstall
If anyone has any idea on how to identify a fix for the issues, I would greatly appreciate your help. The problem with the idea that the files are corrupt, is that there I have tested out every possible way to prove the file is curropted and to no avail.
Thanks in advance for any assistance.