I got a message to run updates on April 18; I obeyed meekly, but the process hung for some unknown reason. Since then, I have been playing ring-around-rosy with Adobe Support and they seem not to be able to read my chats nor understand on the phone. At first, the entire suite was completely unusable. I have since uninstalled; used the clean up tool; uninstalled all prior versions of the Suite (CS4 and CS5, which I still used), and completely reinstalled. I have deactivated and reactivated; uninstalled, cleaned and reinstalled repeatedly - as demanded by several calls and chats with Adobe Support. Now, App Manager and Support Advisor both fail - the former with an initialization problem and the latter because it insists on Adobe Air that I have also installed repeatedly but which it does not seem to find.
Finally discovered that to make MOST of the suite work, I had to manually change all of the various folder and file permissions to force admin execution (even tho I am an admin) AND add security for Trusted Users. Now, of course, I have to confirm that I want to execute as an admin each time, but that isn't my biggest headache.
Current HUGE headache is the problem with Acrobat ProX that requires that in order to save as PDF from Word or Excel (which I must do about 10 times an hour), I must
- start Acrobat
- start task manager
- kill both acrobat.exe and acrotray.exe.
THIS IS FOR EACH SAVE! [Thanks to the person who suggested this solution on another discussion!]
I have now updated 2 chats with this problem, but each response refers me (in exactly the same language) to a page that tells one how to solve a different problem for Word 2003 and Acrobat 3 and 7!
Any help would be appreciated.