There were no results for There were no results for Hi I purchased the software that allows me to co

There were no results for There were no results for Hi I purchased the software that allows me to convert PDFS to work documets. When I try to do it (Ihave have a mac and bought the mac verison) oit says it "times out" I am trying to an italian document and told the software that. However, this also happens with Englsih documents. Please help